October 2021

About Lumen  / Customer Experience  / Leadership Perspectives
Empathy: The key to a great customer experience
Lumen Posted On October 5, 2021

Two businesspeople shaking hands and smiling as two other people look on

Mallory Weggemann was only 18 when she became paralyzed from the waist down after a routine epidural injection went terribly wrong.  She went from preparing for what life after high school graduation would hold to being unable to walk. Yet […]


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Customer Experience
From the valley to the mountaintop, seeing the brilliance of our future
Raul Contreras Posted On October 5, 2021

Three people sitting at a table looking at something out of view with a blue text box overlaid with the blog title: From the valley to the mountaintop, seeing the brilliance of our future

My customers are brilliant. They invent the future every day. I am Lumen’s Vice President and General Manager for the Bay Area, one of the most innovative regions on the planet. My customers include some of the largest names in […]


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