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Author

Laurinda Pang

Laurinda Pang previously served as the President of Global Customer Success for Lumen. She brought more than 25 years of telecommunications experience to this role to protect, nurture and grow enterprise customer relationships. Laurinda also led business and operational results in Asia Pacific, Latin America, Europe, Middle East and Africa and Lumen’s wholesale business. Over the course of her career, Laurinda has driven significant business initiatives while holding several global and North American leadership roles with Level 3 Communications and Global Crossing.




businessman leans confidently on servers
The case for technological optimism

Recently, my term ended as chair of the ITW Global Leaders’ Forum (GLF), a […]

Laurinda Pang Posted On July 8, 2022

Everyone wins
Everyone wins when you put customers first

It feels like business is starting to get back to normal again, which means […]

Laurinda Pang Posted On April 4, 2022

Empathy: The key to a great customer experience

Mallory Weggemann was only 18 when she became paralyzed from the waist down after […]

Laurinda Pang Posted On October 5, 2021

How will we leave this world better than we found it?

I ask myself that question a lot.  After all, we have made a commitment […]

Laurinda Pang Posted On May 4, 2021

Being in the Middle of Everything

Sometimes the toughest part about change is explaining it—what’s happening, why it’s happening, and […]

Laurinda Pang Posted On April 27, 2021

Why We Need to Be Curious about Our Customers

Last year, I had an opportunity to participate in a podcast about women in […]

Laurinda Pang Posted On January 27, 2021

Here’s One Good Thing That Happened in 2020 That Makes Me Optimistic about 2021

I wrote a blog post at the beginning of the year that outlined the […]

Laurinda Pang Posted On December 15, 2020

What Sports Teaches Us About Achieving Successful Customer Experience

Although I live in the heart of the Rocky Mountains, my favorite sports team […]

Laurinda Pang Posted On October 28, 2020

Three Ways Human Expertise Can Deliver Amazing Customer Experiences in a Data-Rich World

Recently, I was reviewing a Quadrant Strategies survey with global IT decision makers when […]

Laurinda Pang Posted On September 21, 2020

Planet shape panorama cityscape with light trail at dusk
The Fragility of Humanity

In the immediate aftermath of the murder of George Floyd, we all experienced what […]

Laurinda Pang Posted On July 6, 2020

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