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Laurinda Pang
Author

Laurinda Pang

Laurinda Pang is President of Global Customer Success for Lumen. She brings more than 25 years of telecommunications experience to this role, which helps protect, nurture and grow enterprise customer relationships. Laurinda also leads business and operational results in Asia Pacific, Latin America, Europe, Middle East and Africa and Lumen’s wholesale business. Over the course of her career, Laurinda has driven significant business initiatives while holding several global and North American leadership roles with Level 3 Communications and Global Crossing.




Why We Need to Be Curious about Our Customers

Last year, I had an opportunity to participate in a podcast about women in […]

Laurinda Pang Posted On January 27, 2021

Here’s One Good Thing That Happened in 2020 That Makes Me Optimistic about 2021

I wrote a blog post at the beginning of the year that outlined the […]

Laurinda Pang Posted On December 15, 2020

What Sports Teaches Us About Achieving Successful Customer Experience

Although I live in the heart of the Rocky Mountains, my favorite sports team […]

Laurinda Pang Posted On October 28, 2020

Three Ways Human Expertise Can Deliver Amazing Customer Experiences in a Data-Rich World

Recently, I was reviewing a Quadrant Strategies survey with global IT decision makers when […]

Laurinda Pang Posted On September 21, 2020

Planet shape panorama cityscape with light trail at dusk
The Fragility of Humanity

In the immediate aftermath of the murder of George Floyd, we all experienced what […]

Laurinda Pang Posted On July 6, 2020

How The Network Became A Good Friend You Can Trust, Especially In Times Like These

For those of us who have been in the telecom business for a while, […]

Laurinda Pang Posted On March 27, 2020

Why I’m Optimistic About 2020 (And Why Customers Should Be Too)

I’ve worked for global companies throughout my career, and in the process, two things […]

Laurinda Pang Posted On January 22, 2020

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