Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer […]
Learn how Lumen can help you transition from outdated systems and optimize your applications for enhanced performance, security and scalability. Trying to keep up with the rest of the world can be difficult and frustrating when you’re using antiquated products. […]
The retail industry today is undergoing a massive transformation as consumer expectations, preferences, and behaviors change rapidly. Retailers face increasing pressure to deliver exceptional omnichannel customer experiences and reimagine their operations and supply chains, all while improving their profitability and […]
Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital […]
Financial services institutions are currently experiencing profound levels of change as they prepare for the future of business and commerce. And they are facing unprecedented challenges and opportunities in the digital era. Customers expect personalized, convenient, and secure services across […]
The retail industry is undergoing a digital transformation, driven by changing customer expectations, omnichannel strategies and eCommerce platforms, with security risks evolving just as fast. Risks such as data breaches, downtime, organized retail crime and return fraud, and supply chain […]
The financial world has changed dramatically in recent years. The proliferation of fintech startups, online payments and open banking—which allows access and control of consumer accounts through third-party applications—has reshaped the competitive landscape, heightening both innovation and customer expectations. Perhaps […]
Today’s IT leaders are more concerned than ever about creating a lasting and robust strategy for their businesses to accelerate growth. They are seeing technology as a key part of their growth strategy with the challenges they face such as […]
Customer experience has become a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience.1 Business leaders know that […]
“People don’t think parking garages are necessarily IT heavy.” Chris Phillips, SVP and CFO of the Little Rock Convention & Visitors Bureau (LRCVB), talks about a unique problem the organization faced. “You have to run things like license plate monitors, […]
