Read stories that highlight how Lumen customers have achieved their business and IT goals by partnering with us for innovative solutions and comprehensive cross-industry expertise.
In today’s ever-evolving consumer marketplace, the team at SGS & Co has two goals: Keep customers happy and keep the lights on. To do that, their global operations have to run smoothly. “We have a global hybrid workforce, so network […]
Buying a house can be emotional. From the initial multiple listing service (MLS) onboarding all the way to submitting an offer, today’s home buyer depends on a reliable, adaptive agent to ensure their experience is positive from start to finish. And […]
For Customer Elation, providing a high-quality customer experience isn’t just part of a business strategy—it is their entire business. They offer customized call center solutions for insurance companies, medical practices, hospital systems and more. Whether they’re providing appointment scheduling and virtual […]
There’s nothing more important to life than clean air and water, and these precious resources are increasingly at risk. Calgon Carbon is on a mission to mitigate those risks and make the world a cleaner and healthier place. The company […]
In 2020, Rew Materials was hit with a ransomware attack. “It was some of the hardest five or six days of my career working around the clock trying to get the network back up and running,” says Rew Materials IT […]
As a managed service provider (MSP) in Springfield, Ohio, ProStratus primarily serves small and medium-sized businesses (SMBs). Many of these businesses operate with lean budgets, so it can be difficult to modernize their networks at the price point they need. […]
A rebrand can be a fresh start for any business, and the rebrand for United Direct Solutions was “long overdue,” according to Connie Burns, Chief Technology Officer at United Direct Solutions. “We were put into a bucket of only providing […]
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
Ames Construction began as a small regional contractor in Minnesota. More than 60 years later, they’ve grown to become a full-service, heavy civil and industrial general contractor working across the continent. They’re literally building America, which sometimes requires them to […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
