At Arkansas-based advertising agency CJRW, great customer service begins and ends with reliable connectivity. “The main customer experience we have here is to try to keep the internet and phones up and running,” says CJRW IT Director Bob Johnston. Since […]
In today’s ever-evolving consumer marketplace, the team at SGS & Co has two goals: Keep customers happy and keep the lights on. To do that, their global operations have to run smoothly. “We have a global hybrid workforce, so network […]
While this year presents exciting opportunities for growth and progress, it also brings new challenges for cybersecurity. Companies and other organizations are planning for growth — and so are cybercriminals. Make no mistake: they will continue to look for opportunities […]
In late November, Lumen launched an effort to open-source part of the logic of its client-side multi-CDN load balancing solution within the Streaming Video Technology Alliance. We sat down with Data Science Lead Igor Mukam and R&D Engineer Sergey Arsenyev […]
Have you ever purchased anything online? Do you store your finances in a bank account? Do you play online games to pass the time? If you answered yes to any of these, then I have some frightening news; your personal […]
When it comes to conducting business online, it is no secret that applications run the show. Today, it has never been easier to have your favorite meal delivered to your door, order a new pair of shoes, or even build […]
Online gaming has become a global phenomenon attracting millions of players and billions in investments each year. In 2020, the market for video games reached $150 billion across all segments – mobile, online, and downloaded games – and is expected […]
Football season is kicking off and that’s a big reason to celebrate here in Lumen’s Pacific Northwest region. We are long-term technology partners with the Seattle Seahawks. The Seahawks leverage Lumen technology to create an awesome fan experience. I’ll be […]
Over the past decade, video consumption has shifted toward online streaming, allowing broadcasters to deliver a more personalized experience and opening the door to a flood of live and VoD content. This trend supported the fast growth of OTT streaming […]
CDN Load Balancer is Lumen’s device-side multi-CDN selector for media delivery. One of the only solutions on the market to switch seamlessly midstream, CDN Load Balancer can save a video session under virtually any condition. Major broadcasters use our tool […]
