Retailers have long lived by the mantra: the customer is always right. It’s a great sentiment that benefits consumers who need assistance and value great customer service. But, many retailers are finding that it has left them vulnerable to bad […]
To compete in an increasingly digital marketplace, retailers are looking for ways to replicate online customer experiences in brick-and-mortar stores. Edge computing is emerging as an essential component of new strategies designed to bring shoppers back to physical stores. Learn […]
Helping everyone adapt to the future I firmly believe that credibility is earned, not given. This is one of the core attributes of great leadership. I’ve been fortunate to have had great mentors in my life and my career. They […]
The greatest advances in business and technology often occur in the face of major disruptions, such as we experienced with the COVID-19 pandemic. Customers and businesses transformed how they interacted with each other. Online shopping combined with curbside pickup and […]
It has to be said. The retail industry can’t seem to catch a break. For over twenty years, Amazon and online shopping and then mobile apps and D2C brands chipped away at traditional retail shopping demand. Consumer behaviors evolved and […]
—Retailers have been at the forefront of digital transformation strategies since before the term digital transformation entered the lexicon. For over two decades, eCommerce providers sought ways to create new customer-centric shopping experiences through the use of websites and mobile […]
The retail apocalypse has left retailers scrambling, for years, to innovate forward. No amount of sales, next-gen tech, or masks and sanitizer is going to suddenly make traditional in-store and shopping mall experiences shine like they once did. Something new […]
