A rebrand can be a fresh start for any business, and the rebrand for United Direct Solutions was “long overdue,” according to Connie Burns, Chief Technology Officer at United Direct Solutions. “We were put into a bucket of only providing […]
In an era where technology is reshaping every aspect of our lives, healthcare stands as one of the most impacted sectors. Imagine a world where diseases are prevented rather than cured, where patients receive personalized treatment plans tailored to their […]
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
Ames Construction began as a small regional contractor in Minnesota. More than 60 years later, they’ve grown to become a full-service, heavy civil and industrial general contractor working across the continent. They’re literally building America, which sometimes requires them to […]
When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
In an era where technology evolves at breakneck speed, companies are faced with a pivotal decision: cling to the familiarity of legacy systems or embrace the modernization of their technological solutions. The choice is clear for those looking to thrive—migration […]
Some of the most impactful experiences of my career involve two industries colliding: sports and technology. I’ve spent more than two decades playing on both sides—working in technology to solve customer pain points and helping bring the Seattle Seahawks’ mascot […]
Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer […]
Digital business transformation and technology adoption are not just buzzwords, but strategic imperatives for large enterprises that want to stay competitive and agile in the face of changing customer expectations, market dynamics and regulatory pressures. The pace of digital transformation […]
