When you think of a contact center you might envision hundreds or thousands of agents (aka brand ambassadors) all in the same room or building, wearing headsets and taking calls over a computer. Things are changing. Today, Contact Center as […]
In our most recent episode, we explore how ‘as a Service’ business models have adapted to changing technology and evolving business needs. In order to increase value and differentiation there’s been a shift to rapid and continuous delivery models […]
High-speed, low-latency connectivity is vital to enterprise business today. From connecting with your customers to conferencing to accessing your cloud applications, the speed and quality of your internet connection has an important impact on your ability to compete today—and grow […]
In the past year, many small to medium-sized businesses had to shift to new ways of managing their businesses. The ability to work from anywhere took on greater importance, and that meant data accessibility, application performance and integrated solutions were […]
