A rebrand can be a fresh start for any business, and the rebrand for United Direct Solutions was “long overdue,” according to Connie Burns, Chief Technology Officer at United Direct Solutions. “We were put into a bucket of only providing […]
In an era where technology is reshaping every aspect of our lives, healthcare stands as one of the most impacted sectors. Imagine a world where diseases are prevented rather than cured, where patients receive personalized treatment plans tailored to their […]
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
If you’re looking to improve the performance, security and reliability of your enterprise network, you may have come across the term SD-WAN (software-defined wide area network). But what exactly is SD-WAN, and how does it compare to traditional solutions like […]
Unified communications and collaboration (UC&C) solutions are often praised for their ability to enhance operational efficiency, boost business resilience and improve both employee and customer satisfaction. The advantages of UC&C can be felt almost immediately. For instance, IDC found over […]
Imagine this: A world where a well-known casino resort, a beacon of entertainment and luxury, became the latest prey for the dark art of social engineering. On September 11, 2023, a digital heist unfolded, stripping away layers of security to […]
Communication is key for any business, whether it’s with customers, partners, suppliers or employees. But traditional phone systems can be costly, complex and inflexible, limiting your ability to communicate effectively and efficiently. That’s when VoIP starts calling, and it’s time […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
If you are still using legacy technology for your business, you might be missing out on the benefits of a more modern solution. Legacy technology refers to outdated systems, software or hardware that are no longer supported or updated by […]
In today’s rapidly evolving digital landscape, customers face the critical challenge of migrating from legacy technology to modern, agile solutions that can meet the demands of a competitive marketplace. Working with an experienced managed services provider, like Lumen, can help […]
