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Improving Customer Engagement Through Collaboration

Jeremy DuPont Posted On April 28, 2020
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Customers today have incredibly high expectations of technology. Constant connectivity, access to an overwhelming amount of information, and the desire for instant gratification create both challenges and opportunities for businesses.

The demands of your business are changing fast. The combination of technology and innovation is transforming industries overnight. If you don’t have exactly what your customer wants, exactly when they want it, they will get it from someone else. You will probably not only lose the customer for this specific transaction, but possibly for life.

Improving customer engagement has historically been the responsibility of just your frontline employees, however, that is no longer the case. Today, successful customer engagement requires your entire business ecosystem to be involved. If your business can’t respond to customer queries quickly, those frontline employees need to be empowered to make decisions and offer alternatives as fast as possible.

Successful customer engagement also requires modernizing legacy environments and adopting new business models. And no matter where you are on this journey of business transformation, IT modernization efforts can be costly and time-consuming for you and your teams. According to a recent IDC study, 76% of companies that are industry leaders plan to replace legacy applications and many more are doing so by moving functionality to the cloud.

To help companies improve customer engagement through collaboration, CenturyLink has partnered with Cisco to help you engage in continuous collaboration. Cisco Hosted Collaboration Solution delivered by CenturyLink allows your organization to be agile, efficient, and to gain a competitive advantage by empowering your workforce. Because it’s a hosted solution, you get consistency and flexibility with minimized upfront investments.

By offering a flexible subscription-based service, your teams and customers can collaborate in a way that best meets your needs:

  • Voice and Video as a Service
  • Voicemail and Integrated Messaging as a Service
  • IM and Presence as a Service
  • Mobility as a Service
  • Contact Center as a Service
  • Web Conferencing as a Service

Since businesses need to offer on-demand, seamless collaboration between customers, employees and partners, finding the right solution is key. By choosing cloud-based solutions, your teams and customers can collaborate in real-time, instead of facing response delays and other factors contributing to meeting inefficiencies. Cisco and CenturyLink offer effective collaboration tools to help you collaborate more effectively and efficiently.

See how CenturyLink can keep you and your team connected anytime, virtually anywhere.

Learn More

This content is provided for informational purposes only and may require additional research and substantiation by the end user. In addition, the information is provided “as is” without any warranty or condition of any kind, either express or implied. Use of this information is at the end user’s own risk. CenturyLink does not warrant that the information will meet the end user’s requirements or that the implementation or usage of this information will result in the desired outcome of the end user. This document represents CenturyLink’s products and offerings as of the date of issue. Services not available everywhere. Business customers only. CenturyLink may change or cancel products and services or substitute similar products and services at its sole discretion without notice. ©2020 CenturyLink. All Rights Reserved.

Related posts:

  1. Don’t Let Business Agility Become a Meaningless Buzzword in Your Enterprise
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CollaborationIT TrendsLumen


Author

Jeremy DuPont

Jeremy DuPont has over 20 years experience as a product manager specializing in Enterprise Communications and associated technology, markets, vendors and service providers. Throughout his career, Jeremy has directly managed the concept, launch and lifecycle of technology products mainly targeted at the enterprise market. He brings a unique, experience-driven perspective from the service provider and enterprise viewpoints and offers tremendous industry expertise paired with pragmatic product management skills - specifically (but not limited to) strategic UC services planning, go-to-market strategy development, cloud migration, custom customer/market research, and sales enablement. Jeremy has held senior product management roles with Voyant Technologies, Genesys Conferencing, Carrier Access Technologies before joining Lumen in 2011 . He is a graduate of the University of Colorado with a B.S. in Marketing and an MBA focusing on Technology Innovation Management. Jeremy is based in Denver, Colorado.

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