New York, New York: Gritty, Resilient, Adaptable

 In sports and in life, I’m a sucker for the underdog. As a tri-state native, I grew up rooting for the Jets, Mets and Knicks. My favorite teams may not always win, but they persevere when others might give up. This same attitude is reflected in the people and businesses in New York City.

From adversity to opportunity

The tri-state area around New York City is no stranger to adversity in the 21st century. Throughout the COVID-19 pandemic, citizens and businesses proved their grit, resilience and adaptability, and continue to demonstrate these qualities as we reopen our city. In an effort to maintain and grow their businesses through this crisis, companies are accelerating the drive to digital transformation. Our network expansions in the area are laying the foundation for a new way of working that will inform how companies operate post-pandemic.

As the most densely populated region in the U.S. and the home of many of the giants in retail, finance, healthcare, technology and media and entertainment, this area is one of the hardest hit by the pandemic. While healthcare workers and first responders continue to work around the clock to save lives, businesses are struggling to deal with the economic and workforce impacts of COVID-19. For many companies, this means migrating to a digital commerce platform while others are optimizing and securing their infrastructures to support a completely remote workforce. The question then becomes, how do they get there?

Supporting evolving New York businesses

Our customers want to know how Lumen can help not only during the crisis, but also in the aftermath. How can we evolve with them as their businesses transform post-COVID? As business evolves, CIOs face some tough technology decisions, such as:

• What does that mean for their digital transformation?
• What about adaptive networking?
• How do they achieve more IT agility and connected security?
• What kinds of collaboration tools will help their remote workers stay connected and engaged as a unified team?

In some cases, companies are accelerating their digital transformation plans. Projects originally expected to take two to five years are now being implemented within weeks or months. And Lumen is at the forefront of partnering with companies to achieve their digital transformation objectives.

As the New York tri-state area reopens, the most critical factor is the safety and wellbeing of employees. Therefore, the go-forward solution is to have a greater percentage of the workforce working at home for the foreseeable future. Our customers need solutions that align with the challenges that CIOs will face as more companies adopt a hybrid network model to accommodate a virtual workforce. They need to put plans in place to help ensure their businesses continue to run efficiently and securely, including greater bandwidth, more collaboration tools and expanded voice services.

It begins with our robust network.  Lumen fiber expansion in many parts of the U.S. is bringing faster internet speed to businesses, and we plan to continue this growth in several other cities. For example, expansion efforts are in progress throughout the New York City area, including Manhattan and Brooklyn, and Hartford, CT. These expansions accelerate our ability to deliver network connectivity and services our customers need as they adapt to the current environment.

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