Christy Persya Appadurai

Christy is a senior data scientist in Customer Experience and Insights at Lumen. She works primarily on building machine learning models to drive customer centricity and demonstrate the business impacts of customer loyalty economics and predictive customer health. Before joining Lumen, Christy obtained a PhD in computer science and engineering, specializing in applying machine learning and real time algorithms. She joined Lumen in 2019 and has since worked to expand the company's portfolio with new AI/ML models.