Like many of us who started out in telecommunications, I have spent most of my sales career in the fulfillment business. My teams would work with enterprises of all sizes to identify which solutions met their voice and data needs. […]
My last blog outlined the Lumen three-part philosophy on how to care for – and even surprise and delight – customers when things break. This philosophy guides how we support our customers and is a key component of how Lumen […]
Sometimes the toughest part about change is explaining it—what’s happening, why it’s happening, and why it’s the right thing to do. Our recent meeting with the investor community gave us a chance to spend more time explaining the significant progress […]
For Operations and IT leaders, Experience Management is the new name of the game. It’s about developing an authentic customer-first obsession that is scalable and highly efficient for us to manage. How do we transform our culture to truly embrace […]
The holidays may be behind us, but the season for giving isn’t over by a long shot. In the past, we convinced customers to purchase certain products on their merits. Now, we spend our time listening to what solutions our […]
Last year, I had an opportunity to participate in a podcast about women in leadership. I was asked what motivated me to find and take on roles in so many different areas—from Sales to Marketing to Global Operations to Human […]
Although I live in the heart of the Rocky Mountains, my favorite sports team plays seven time zones away. I’m a fan of international football in general, and FC Barcelona in particular, because I love the beauty and fluidity of […]
In the past year, Lumen has invested across its CDN portfolio to bring both expanded capacity and new capabilities. In addition to diversifying our offerings (mesh delivery and edge compute to name a few), we have also placed a strong […]
