No matter where you are on your technological journey or what industry you are in, there are three key questions to ask when looking for ways to grow and optimize your business: Do I want to improve my company’s performance? […]
The 2024 Formula One (F1) season has transformed into must-see TV, becoming one of the most competitive seasons in recent memory and captivating millions of fans worldwide. As a fan of the sport, I reflected on what makes F1 so […]
Buying a house can be emotional. From the initial multiple listing service (MLS) onboarding all the way to submitting an offer, today’s home buyer depends on a reliable, adaptive agent to ensure their experience is positive from start to finish. And […]
For Customer Elation, providing a high-quality customer experience isn’t just part of a business strategy—it is their entire business. They offer customized call center solutions for insurance companies, medical practices, hospital systems and more. Whether they’re providing appointment scheduling and virtual […]
In 2020, Rew Materials was hit with a ransomware attack. “It was some of the hardest five or six days of my career working around the clock trying to get the network back up and running,” says Rew Materials IT […]
As a managed service provider (MSP) in Springfield, Ohio, ProStratus primarily serves small and medium-sized businesses (SMBs). Many of these businesses operate with lean budgets, so it can be difficult to modernize their networks at the price point they need. […]
In an era where technology is reshaping every aspect of our lives, healthcare stands as one of the most impacted sectors. Imagine a world where diseases are prevented rather than cured, where patients receive personalized treatment plans tailored to their […]
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is […]
When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic […]
As technologies rapidly evolve, how can you adapt them to create new customer experiences and differentiated employee experiences that make you stand out? In just five minutes, this article will provide an overview of customer experience (CX) issues, the technologies […]
