Customer experience has become a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience.1 Business leaders know that […]
“People don’t think parking garages are necessarily IT heavy.” Chris Phillips, SVP and CFO of the Little Rock Convention & Visitors Bureau (LRCVB), talks about a unique problem the organization faced. “You have to run things like license plate monitors, […]
BlackStar Group was founded in 2011 to serve the rapidly growing gaming industry and tournament organizers hosting esports events. BlackStar provides technical event production services for clients by building fast, robust networks and delivering expert on-site support with encoding, live […]
Banks are at a crossroads and caught in a whirlwind of change—technological, regulatory, and customer-driven as consumers demand superior service. Fraud is another ever-present foe. It’s growing in sophistication and proliferation, without a bona fide solution in sight. With these […]
As the shift to digital banking continues, physical bank branches are losing their raison d’etre and closing in many locations. More than 3,000 bank locations have closed in the United States over the past year, with more closures expected in 2023. More than ever, […]
If you’re a Lumen customer, then you should be using Lumen® Control Center. Our self-service portal puts you in the driver’s seat, providing everything you need for a complete digital service-management experience. Read on to find out how different features […]
So, you’ve invested in a Unified Communications and Collaboration (UC&C) solution, and you’re committed to enabling your onsite, hybrid and remote teams by migrating to the cloud. What’s next? How do you start seeing a return on your investment and […]
In a progressively digitized world, the benefits of having your business run digitally are tangible and compelling. But choosing physical infrastructure that’s right for your needs, migrating apps to the cloud, switching internet service providers, buying and managing software to […]
The digitization of the economy accelerated in recent years. The banking industry finds itself dealing with the same trends, albeit colored by some peculiarities of the industry. Like many other industries, digital interactions have become the preferred means of interacting […]
When I need a break from my busy life, I enjoy long walks with my two English bulldogs. My dogs enjoy them too. Lots of things to sniff, squirrels to chase and not a care in the world as to […]
