In today’s remote and hybrid work environments, a cloud-based calling solution that connects the dots between conventional desk phones and unified communication and collaboration (UC&C) can offer businesses the scalability, cost savings and reliable communications they need to support employees […]
A voice system is vital to business operations. It connects people in ways other media cannot. A voice system also provides additional details and information that keep employees, customers, suppliers, and business partners informed. Unplanned downtime of a company’s communication […]
One of the greatest technological achievements of the 20th century was the implementation of the 9-1-1 emergency calling system. Serious work began in the 1960s, with steps taken by both the telecommunications industry and the combined efforts of local, state […]
Global events in 2020 caused the remote workforce to undergo rapid changes, with long-term effects. Rather than relying mostly on standard business apps like email and calling, businesses and government agencies moved to a much more collaborative model. They began […]
It’s easy to be swayed by buzz words like “next-generation,” “new” and “cutting edge”—especially when it comes to technology. But for many people, switching to the latest bright-and-shiny offering may be unnecessary. After all, as the adage goes, “if it […]
Few technologies have exhibited the staying power of basic analog phone services. Affectionately known as POTS (Plain Old Telephone Service), the earliest commercial analog phone systems were introduced in the late 1870s, and millions of POTS lines remain active in […]
The scramble of 2020 is over. Organizations have adapted to the reality of work from home and are now focusing on how best to support communications over the long term, whether employees work in the office or elsewhere. We don’t […]
Employees have worked at home regularly or at another location away from the office for years, but not in large numbers. In 2018, only 13% of employees worked remotely most of the time.1 The sudden shift in 2020 changed that. […]
Until early 2020, organizations talked about the importance of agile communications. Some had even begun planning for a future with a more flexible communications system. Then, out of necessity, organizations transitioned most employees from the office to home, or some […]
It’s not often that an increase in meetings is a measurement of progress – but in the era of a global public health crisis, Zoom’s average daily meeting participants swelled 30x between December 2019 and April 2020 to average 300 […]
