When you think of a contact center you might envision hundreds or thousands of agents (aka brand ambassadors) all in the same room or building, wearing headsets and taking calls over a computer. Things are changing. Today, Contact Center as […]
Managed Endpoint Detection and Response (MEDR) is a modern security solution that has evolved from traditional anti-virus (AV). With cybercriminals now cracking the code of traditional AV solutions, MEDR uses artificial intelligence (AI) to identify and monitor all unusual behaviors, […]
Motivated by their expanding hybrid workforces and an explosion in cloud-based applications, many organizations are seeking a more agile, consistent way to enforce security across their expanding network perimeters that won’t impede network performance and will still provide a seamless […]
Here at Lumen, we believe the most successful hybrid work environments are built with meaningful connections and effective collaboration platforms. To best facilitate connection in a hybrid world, Lumen Solutions for Zoom is evolving our product categorization to better align […]
Introduction Apache Flink is a great framework for building data processing applications. In our team, we love it for the wide range of use cases it allows us to tackle, the simplicity to get started with it, its very comprehensive […]
Have you ever purchased anything online? Do you store your finances in a bank account? Do you play online games to pass the time? If you answered yes to any of these, then I have some frightening news; your personal […]
When I need a break from my busy life, I enjoy long walks with my two English bulldogs. My dogs enjoy them too. Lots of things to sniff, squirrels to chase and not a care in the world as to […]
When it comes to conducting business online, it is no secret that applications run the show. Today, it has never been easier to have your favorite meal delivered to your door, order a new pair of shoes, or even build […]
At Lumen, we believe unified communications and collaboration (UC&C) is vital to every business, not just the corporate world. But not every business has enough staff, or staff with the right knowledge and skillsets, to support a full UC&C implementation. […]
A transition from POTS lines for key life and safety systems Many business-critical and life safety systems such as alarm panels and elevators today are still running on legacy copper POTS lines. As these lines become more difficult to service, […]
