Streamlining Communications For Commercial Construction With Lumen And Zoom

In the fast-paced world of commercial construction, seamless communication is essential to ensuring projects stay on track and within budget. A leading construction equipment provider, serving industries across multiple locations, recognized the need for a modern communications infrastructure to replace their outdated system. They turned to Lumen and Zoom for a comprehensive solution, enabling them to streamline operations, improve collaboration and reduce IT burdens.

The Challenge of Updating Communication Infrastructure

The company’s existing system, built on a legacy platform, had reached the end of its lifecycle. It relied heavily on on-premises hardware that required constant updates and maintenance, creating unnecessary strain on the IT department. Fragmented reporting capabilities further compounded their challenges, making it difficult to gain insights and make data-driven decisions.

Recognizing the limitations of their current solution, the company sought a modern platform that could address these pain points. Their primary objectives included transitioning to a unified communications system, eliminating hardware dependency and equipping their team with tools to enhance productivity and collaboration. They also required a solution provider capable of supporting a seamless migration with minimal disruption to their operations.

The Solution: A Modern Communications Infrastructure to Streamline Construction Operations

After evaluating multiple vendors, the company partnered with Lumen and Zoom to implement a transformative communications solution. Leveraging the flexibility and scalability of Zoom’s suite of tools, the company adopted Zoom Phone, Zoom Meetings, Zoom Rooms, Power Pack and Common Area solutions. This setup provided their workforce with reliable communication tools while simplifying administration for their IT team.

A key part of the transition included extensive support from Lumen, helping ensure the migration process was smooth and aligned with the company’s operational goals. Lumen Enablement Services and Professional Services teams played a pivotal role in this effort, delivering:

• Internal and external project kick-off sessions to align all stakeholders
• Project governance and timeline management to keep projects on track
• Regular status update meetings to maintain transparency
• Scoped migration planning and live go-live support to minimize disruption
• Closure procedures to ensure all systems were functioning optimally post-deployment

Lumen and Zoom worked together to create a solution for the company focused on future growth and upgrades to the contact center.

Results and Long-Term Impact

The company is now equipped with a cutting-edge communication platform that has revolutionized how their teams connect and collaborate. The transition to a cloud-based collaboration system has eliminated the need for costly on-premises hardware, alleviating a significant burden from their IT department.

The adoption of Zoom’s platform has provided the company with robust tools for internal and external communication, enabling project managers, field teams and office staff to work seamlessly, regardless of location. Zoom Phone Power Pack has been particularly beneficial in streamlining call management and enhancing call queue efficiency, offering:

• Enhanced call queue (CQ) analytics with real-time and historical insights, wallboard support and customizable KPI and report subscriptions for queue analytics
• An expanded desktop user interface that simplifies call handling, ideal for users managing a steady call volume
• Team SMS functionality enabling auto-receptionist and call queue phone numbers to support SMS/MMS communication

Zoom Rooms have transformed the company’s meeting spaces, bringing HD video collaboration into their offices and field locations. These modernized spaces enable employees to interact seamlessly with remote participants in real-time, making it easy to start meetings, book rooms and share content with a single tap. This enhanced meeting experience is instrumental in supporting their field offices by upgrading their technology and fostering collaboration across teams.

By leveraging Lumen^® Managed & Professional Services, the company avoided common pitfalls associated with such a major transition. With all five of their sites now fully operational on the new platform, they are well-positioned to meet future challenges and expand their operations with confidence.

Future Prospecting and Growth

This success story underscores the importance of choosing the right partners for digital transformation. Lumen and Zoom provided this construction leader with a unified communications platform that not only addressed their immediate challenges but also paved the way for continued growth and innovation.

As businesses increasingly move toward cloud-based solutions, the collaboration between Lumen and Zoom serves as a model for how technology can empower organizations to streamline operations, minimize costs and enhance overall efficiency. Whether it’s improving internal collaboration, enabling remote work or boosting customer engagement, the possibilities are endless with the right technology and expert support.

About Lumen and Zoom: Better Together for Seamless Communication

Lumen and Zoom are redefining how businesses connect with their customers by combining Zoom’s industry-leading communication platform with the Lumen advanced global network. This partnership delivers seamless, cloud-based communication solutions — including video, voice, email, chat and social media — backed by Lumen reliability, security and performance.

Lumen has achieved Platinum status in Zoom’s Partner Program, earning recognition for its expertise. With more than 600 certifications across key competencies like Zoom Phone, Customer Experience (ZCX) and Cloud Peering, Lumen offers businesses comprehensive support to simplify deployment and optimize their communication platforms.

Together, Lumen and Zoom empower businesses with tools and end-to-end support to enhance customer experiences, drive growth and unlock efficiencies. From onboarding to renewal, Lumen certified customer success teams help ensure businesses achieve long-term success with Zoom solutions.

Discover how Lumen and Zoom can transform your communications with cloud-based solutions designed for growth and collaboration.

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