Customer Success

Businessperson smiling on the phone at a desk

3 Reasons to Embrace Cloud Voice
Molly Moser March 11, 2022
A person writes on a whiteboard in an office while two other people watch

Crossing the Chasm!
Lumen January 20, 2022
Three people sitting around a table in an office looking at a tablet held by the person in the middle

Does MPLS still matter?
Lumen January 12, 2022

Group of business people standing and conversing with windows in the background and text that reads "Adaptability: The new superpower- - Adapting and thriving in rapidly changing times."

Embracing the new superpower
Terry Barbounis January 5, 2022
A smiling person talking outdoors on a mobile phone as sunlight filters through autumn foliage behind them

How technology companies manage their own “foliage”
Lumen November 18, 2021
A group of businesspeople sit around a table with an open laptop on it and look at a person in the middle who is speaking and gesturing

Preparing Lumen Leaders to Succeed Through Effective Leadership Development Programs
Stephanie Calhoun November 4, 2021

Two businesspeople shaking hands and smiling as two other people look on

Empathy: The key to a great customer experience
Lumen October 5, 2021
Three people sitting at a table looking at something out of view with a blue text box overlaid with the blog title: From the valley to the mountaintop, seeing the brilliance of our future

From the valley to the mountaintop, seeing the brilliance of our future
Raul Contreras October 5, 2021
A diverse group of people engaging in a casual conversation in an office setting surrounded by desks and computers

Retaining a Diverse Workforce—A Targeted Approach for Organizational Success
India Sylvester September 30, 2021

Woman talking through a mic headset

Silence speaks, and sometimes it doesn’t say nice things
Ron Pfaff August 11, 2021