For Operations and IT leaders, Experience Management is the new name of the game. It’s about developing an authentic customer-first obsession that is scalable and highly efficient for us to manage. How do we transform our culture to truly embrace […]
For many years, we’ve talked about the need for government agencies to transform their IT systems and operations to better serve their missions and meet the needs of their constituents. While every agency may not have achieved all its modernization […]
Working a remote job may seem like a dream come true at first. However, after a time, the challenges become quite real. When Ryan Hoover of Product Hunt asked, “For those who work from home, what is your biggest frustration?”, […]
While I call Nashville home, I have had the privilege of partnering with businesses both locally throughout the Sunbelt region and across the globe. As a General Manager for Lumen Technologies, it is my primary responsibility to drive transformation. Whether […]
As the toll of the pandemic continues to plague nearly every sector of the economy, the cybersecurity landscape is seeing attack after attack from bad actors that are finding opportunities to capitalize on the chaos. As such, the demand for […]
This blog was co-authored by Andrew Dugan, Chief Technology Officer, Lumen Technologies & Steve Canepa, Global GM & Managing Director, IBM Communications Sector Helping our customers innovate has always been at the heart of Lumen Technologies and IBM’s longstanding work […]
It’s not often that an increase in meetings is a measurement of progress – but in the era of a global public health crisis, Zoom’s average daily meeting participants swelled 30x between December 2019 and April 2020 to average 300 […]
