Thought Leadership

Two businesspeople shaking hands and smiling as two other people look on

Empathy: The key to a great customer experience
Lumen October 5, 2021
Three people sitting at a table looking at something out of view with a blue text box overlaid with the blog title: From the valley to the mountaintop, seeing the brilliance of our future

From the valley to the mountaintop, seeing the brilliance of our future
Raul Contreras October 5, 2021
A diverse group of people engaging in a casual conversation in an office setting surrounded by desks and computers

Retaining a Diverse Workforce—A Targeted Approach for Organizational Success
India Sylvester September 30, 2021

Woman talking through a mic headset

Silence speaks, and sometimes it doesn’t say nice things
Ron Pfaff August 11, 2021
Two individuals engaged in a handshake through a glass surface

Why We Need to Be Curious about Our Customers
Lumen January 27, 2021