Author

Ron Pfaff

As Senior Vice President of Service Assurance at Lumen Technologies, Ron is responsible for global network technologies, infrastructure, and ensuring customer service. As a leading technology company, his team is committed to delivering solutions to an array of service and network obstacles. Lumen is the fastest, most secure platform for next-gen business applications and data and we are excited to offer high-end customer experiences.


Woman talking through a mic headset
Silence speaks, and sometimes it doesn’t say nice things

We’ve reached the last piece of our three-part philosophy on how to care for […]

Ron Pfaff Posted On August 11, 2021

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If It Breaks, Fix it Fast and Right

I continue my series that focuses on our three-part philosophy on how to care […]

Ron Pfaff Posted On June 4, 2021

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The Best Repair Ticket You Have Is The One You Never Need to Open

My last blog outlined Lumen’s three-part philosophy on how to care for – and […]

Ron Pfaff Posted On April 27, 2021

A slide with a blue background titled "Enhancing routing security with RPKI" and a subtitle "What you need to know," featuring a shield icon with a lightning bolt and the Lumen logo
Lumen enhances routing security with Resource Public Key Infrastructure (RPKI)

Customers should verify their IP indexes to prevent traffic from being dropped When you […]

Ron Pfaff Posted On March 22, 2021

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3 Ways to Delight Customers Even When Things Break

For Operations and IT leaders, Experience Management is the new name of the game. […]

Ron Pfaff Posted On March 12, 2021