Customer Experience

Business Advice  / Collaboration  / Customer Experience  / Cybersecurity  / Data-Driven Business  / Tech Trends  / Technology
Everyone wins when you put customers first
Lumen Posted On April 4, 2022

Businesswoman at Lumen office with tablet, talking with a coworker

It feels like business is starting to get back to normal again, which means more traveling to meet customers face to face. I certainly welcome it. There is no better way to establish or strengthen relationships with customers than listening […]


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5.9K Views


Customer Experience  / Customer Stories  / Edge Compute
How AI and edge technology are improving the restaurant industry
Lumen Posted On December 14, 2021

A chef sautés a pan of potatoes at a stove as a second chef prepares another dish

SYNQ3 is a technology‑enabled services company and leading provider of restaurant ordering solutions. As takeout ordering has increased, so has the need for an accurate and efficient offsite ordering experience.  Clinton Coleman, the head of the SYNQ Voice division at […]


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6.2K Views


About Lumen  / Business Advice  / Customer Experience  / Leadership Perspectives
Empathy: The key to a great customer experience
Lumen Posted On October 5, 2021

Two businesspeople shaking hands and smiling as two other people look on

Mallory Weggemann was only 18 when she became paralyzed from the waist down after a routine epidural injection went terribly wrong.  She went from preparing for what life after high school graduation would hold to being unable to walk. Yet […]


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13.6K Views


Business Advice  / Customer Experience
From the valley to the mountaintop, seeing the brilliance of our future
Raul Contreras Posted On October 5, 2021

Three people sitting at a table looking at something out of view with a blue text box overlaid with the blog title: From the valley to the mountaintop, seeing the brilliance of our future

My customers are brilliant. They invent the future every day. I am Lumen’s Vice President and General Manager for the Bay Area, one of the most innovative regions on the planet. My customers include some of the largest names in […]


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7.2K Views


Business Advice  / Customer Experience
Silence speaks, and sometimes it doesn’t say nice things
Ron Pfaff Posted On August 11, 2021

Woman talking through a mic headset

We’ve reached the last piece of our three-part philosophy on how to care for customers – and even surprise and delight them – if things break. This philosophy guides how we support our customers and is at the heart of […]


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10.9K Views


Business Advice  / Customer Experience  / Network  / Technologies
What Should Every CXO Be Focused on Right Now?
Lumen Posted On June 10, 2021

Two businesspeople sitting at a table look at information on a tablet

IT modernization and new applications are forcing enterprises to rethink and rearchitect the network in support of business growth objectives and their digital aspirations. While digital transformation holds tremendous promise, it introduces an equal share of accountability for organizations to […]


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9.9K Views


Business Advice  / Customer Experience
If It Breaks, Fix it Fast and Right
Ron Pfaff Posted On June 4, 2021

Close up of a smiling person wearing a headset

I continue my series that focuses on our three-part philosophy on how to care for customers—and even surprise and delight them—if things break. This philosophy guides how we support our customers and is at the heart of how Lumen delivers […]


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6.6K Views


Business Advice  / Customer Experience  / Edge Compute  / Technologies
Elevating the Travel & Hospitality Customer Experience Through Edge Application Delivery Solutions
Lumen Posted On June 3, 2021

Person with a rolling suitcase holding a mobile phone checking in at a hotel front desk

Although the travel and hospitality industries took a big hit during the COVID-19 pandemic, the return to normalcy will bring a surge of traffic and revenue back to them in the coming months. However, with so much demand on the […]


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11.1K Views


Customer Experience  / Edge Compute  / Industries  / Retail  / Technologies
Creating a Personalized Omnichannel Retail Experience Through Edge Application Delivery
Lumen Posted On May 13, 2021

A shopper looking at an item in a store checks pricing and reviews on their phone

—Retailers have been at the forefront of digital transformation strategies since before the term digital transformation entered the lexicon. For over two decades, eCommerce providers sought ways to create new customer-centric shopping experiences through the use of websites and mobile […]


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11.4K Views


About Lumen  / Business Advice  / Customer Experience  / Leadership Perspectives
How will we leave this world better than we found it?
Lumen Posted On May 4, 2021

A businessperson writes on a sticky note attached to a glass wall as three other people watch

I ask myself that question a lot.  After all, we have made a commitment to be a company that will enable human progress through the technologies we deliver. Progress can’t happen without care and responsibility.  The 2020 Environmental, Social and […]


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